Privacy Policy
Effective Date: Jan 1, 2021
Whistler Rides Inc is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, book our services, or interact with us.
We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect
We may collect the following types of personal information:
– Contact & Booking Information: Name, email address, phone number, pickup/drop-off address, number of passengers, and travel dates.
– Payment Information: Credit card details, PayPal information, or other payment method data (processed securely through third-party providers).
– Identification & Travel Details: Government-issued ID (if required for verification), special requests (child seats, pet info, accessibility needs).
– Technical Information: IP address, browser type, device information, and cookies when you visit our website.
– Other: Any additional information you voluntarily provide (e.g., in special requests or customer support communications).
2. How We Use Your Information
We use your personal information to:
– Process and confirm your bookings
– Provide transportation services (including pickup, drop-off, and vehicle assignment)
– Communicate with you about your trip (confirmations, reminders, changes, cancellations)
– Send important service updates or safety notices
– Improve our services and website experience
– Respond to your inquiries and provide customer support
– Comply with legal obligations
– Prevent fraud and ensure safety
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
– Service Providers: Payment processors, booking system providers, vehicle operators, and IT support (all bound by confidentiality agreements).
– Legal Requirements: When required by law, court order, or government authority.
– Business Transfers: In the event of a merger, acquisition, or sale of assets.
We do not share your information with marketing companies.
4. Cookies and Tracking Technologies
Our website uses cookies to improve functionality, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
7. Your Rights
You have the right to:
– Access the personal information we hold about you
– Correct inaccurate or incomplete information
– Withdraw consent (subject to legal or contractual restrictions)
– Request deletion of your information (where applicable)
To exercise these rights, please contact us at contact@whistlerrides.ca
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. (Note: We do not transport newborns or infants under 2 years old.)
9. International Transfers
Some of our service providers may be located outside of Canada. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: contact@whistlerrides.ca
Phone: +1 (604) 715-0196