FAQ

General questions

If your question isn’t answered in this FAQ, please email us at contact@whistlerrides.ca and we’ll take care of it right away. We are also available over the phone 604-715-01-96.

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I left something behind on the bus?

Luggage and personal items are the responsibility of the passenger. Please double-check your seat and the luggage area before exiting the vehicle. We are not liable for lost or forgotten items.

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Is the service open all year?

Yes! We operate year-round, 365 days a year, including holidays and all seasons (summer, fall, winter, and spring). Whether you’re coming for skiing in winter or hiking and mountain biking in summer, we’ve got you covered

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Frequently asked questions

Our trips take approximately 120 minutes from downtown Vancouver to Whistler. We also serve Squamish and Pemberton along the Sea-to-Sky corridor.

Yes! We offer free pickup from hotels, Airbnbs, or any address in downtown Vancouver (West End, Yaletown, Coal Harbour, Gastown, etc.). Simply enter your exact address when booking. Alternatively, you can choose Burrard SkyTrain Station (street level, in front of the Royal Bank on Melville St) as a convenient central pickup point.

  • 1 large suitcase (up to 29″ / 158 cm total dimensions)
  • 1 carry-on bag (backpack, purse, laptop bag, etc.)
  • 1 sports equipment item (ski/snowboard bag, golf clubs, or bike box)

All luggage and sports gear is included at no extra cost.

We are quite flexible. One small extra bag is usually fine. However, our service is designed for passengers with standard luggage and sports equipment — we cannot accommodate full household moves or excessive baggage.

We offer a range of comfortable vehicles:

  • Premium Mercedes-Benz Sprinter vans and minibuses
  • Full-size coach buses You can choose your preferred vehicle type during booking.

Online (fastest & recommended): Click “Book Now”, select your date, pickup location, and passengers. Complete your booking in under 2 minutes and receive instant email confirmation. By phone/text: Call or text +1 (604) 715-0196 (available 7 days a week, 8 AM – 10 PM).

Yes. We provide forward-facing child car seats (ages 2+) and booster seats upon request. Note: We do not transport newborns or infants under 2 years old. Foldable strollers, playpens, and diaper bags travel free.

  • Small dogs are welcome in an approved carrier that fits on your lap or under the seat ($45 flat fee one-way).
  • No cats are allowed.
  • Larger dogs cannot be accommodated. All pets must be well-behaved and clean.

Yes! Complimentary high-speed Wi-Fi is available on all vehicles. (Note this is complimentary there’s no refund partial or total if Wi-Fi is not available)

We offer upfront pricing with no hidden fees and no surge pricing. Tickets include free changes and cancellations (subject to availability).

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